Vista Variety Pack FAQs

What is Vista Variety Pack?
Vista Variety Pack is a bundle of premium services that enriches your whole family's life. When you subscribe, you get everything from games and research to sports and premium weather videos. Leisure, education, entertainment and information - what more could you ask from premium services right on your homepage - with one single sign-on.
What services are included in Vista Variety Pack?
You get access to the following premium subscriptions:
- American Greetings.com
- Encyclopædia Britannica
- FOX Sports
- MLB.com
- NHL® Premium Videos and Game Notes
- Shockwave.com® UNLIMITED™
- weather.com
How often am I billed for Vista Variety Pack?
Vista Variety Pack services will simply be included on your monthly statement. No separate credit card charges or additional bills are required; just easy access to the best online premium services.
What is AmericanGreetings.com?
AmericanGreetings.com enables you to send premium eCards, and Create & Print customized greetings and projects. There are thousands of eCards for every holiday, and in many styles. AmericanGreetings.com features a reminder service, so you don't forget an important date! It also has invitations, photo cards and so much more, to delight friends and family with.
What is Clever Island?
Clever Island is an award-winning, fun, safe, learning games subscription service. It focuses on important educational skills, offering 3-8 year old children the choice of over 100 continuously updated games and activities in a self-contained virtual world. It's designed by experts from Hanna-Barbera, the Learning Company and Harvard University to be engaging, powerful, and fun. Comes with a separate parental control center to monitor and measure your child's progress.
What is Encyclopædia Britannica?
This service offers unlimited access to a search and directory site featuring the full, updated, 32-volume Encyclopædia Britannica - including over 120,000 articles. You get news, thousands of video and audio clips, hundreds of magazines and journals, research tools, Merriam-Webster's dictionary and thesaurus and more - all in an advertising-free environment.
What is FOX Sports Video?
FOX Sports Video has hundreds of fresh videos across dozens of sports. Searchable videos make it so easy to find the content you want. You also get features like Top Sports News, Spotlights and Editor's Picks. FOX is a trusted name in sports coverage, and this premium service is an excellent way to satisfy sports fans' appetites.
What is MLB.com?
MLB.com is baseball from the source. Gameday Audio broadcasts every game, every day. MLB.com Radio is an all-baseball interactive radio station, with live interviews and breaking news. Condensed Games and Highlight Reels offer key plays, some posted shortly after the game concludes. Searchable Video lets you see your selected players. All this, plus fantasy, individual team sites, and all the stats, schedules and standings you desire. It's a home run.
What is NASCAR TrackPass RaceView?
NASCAR TrackPass RaceView is an amazing way to enhance your race viewing and inside knowledge. You get three different views, presented in a videogame-like atmosphere; get inside the car with your favorite driver, and see the field ahead, the field behind, or from the air. Also comes with Scanner and PitCommand, giving you even more inside access to all audio communications between driver and crew!
What is NHL® Premium Videos and Game Notes?
NHL® Premium Videos and Game Notes is a two-piece premium subscription service. Video includes 20 minute condensed NHL game videos, online and commercial free. Select games are available within hours after the game has been played, and all are archived for 30 days. NHL Game Notes™ include summaries, profiles, lineups, and player bios. It's a rich online hockey experience, for every fan: from the casual to the die-hard.
What is Shockwave® Unlimited™?
Shockwave Unlimited is an advertising free, premium games service, with access to hundreds of online and downloadable games, including many exclusive premium titles. Shockwave Unlimited lets you play with no time or level limitations. Shockwave Unlimited offers genres for every age and interest, from moms looking to relax after a long day, to kids who want some gaming "action."
What is weather.com?
weather.com® is a premium service that provides everything you could ever want, weather-wise. Local and regional forecasts, the Weather Vault, with weather-related news videos, and Weather Links. These take you to a wealth of weather-related content, like Wedding Planner, Golf Outlook, Pollen and Traffic Reports, Flight Delays and lots more. Something for everyone - from the person who simply wants to know what the temperature is, to the weather-obsessed.
Can anyone else access my TruVista premium subscriptions?
Unless you share your login information with others, only you will be able to access your premium online subscriptions. To prevent others from accessing your premium content, please keep your login information confidential.
I sometimes see pop-up advertisements while viewing my TruVista premium online content. Can I stop the ads?
TruVista cannot turn off pop-up ads that are part of the premium service or content providers' offerings. These ads are a service of content providers to promote special offers.
I can't view my TruVista premium online content when the video window appears. What is wrong and how do I fix it?
If you can't view the portal.truvista.net/home page or a premium content video stream:
1. Certain content providers may require that you enable Javascript and ActiveX Controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. Alternatively, you can enable Cookies at this time in the Privacy settings. The "Default" security setting will switch on all three features at once. Click to "Apply" the changes.
2. You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Flash Player, Shockwave or Windows Media Player, click on 'Get Plug-Ins' located in the footer of portal.truvista.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
3. Finally, you may be experiencing Internet congestion that is causing slow download and streaming speeds. If the video player tries to re-buffer the stream more than three times during the video, close the video pop-up window and select a smaller stream. Internet congestion is common at peak usage hours, and unless it persists for more than an hour you do not need to contact TruVista Customer Service.
Can I leave my email, messaging, and other programs running while viewing my Vista Variety Pack premium online content?
Depending on the speed and RAM of your computer, you can keep several programs running at the same time, including your premium content subscriptions. However, certain programs that require a lot of virtual memory, such as graphics programs or a Web camera, may impede your system's ability to process a video stream from your premium online content. If you have consistent problems with system resources, or crash the browser more than once, you should close such programs when viewing premium video streams at the same time.
Why can't I log in to my Vista Variety Pack services (for example, Shockwave® UNLIMITED™ or American Greetings) directly from their websites?
Vista Variety Pack provides a unique bundle & discount for our customers accessing the premium content through the truvista.net portal. In order to provide this service, you must log in through your TruVista portal page located at portal.truvista.net.
What's happening if I constantly have to log in for access to my subscription services or to customize portal.truvista.net?
You may have "Cookies" turned off for your Web browser. Cookies allow the TruVista system to recognize you and "find" your log-in and credentials as you navigate throughout the many content partners in your subscription. To switch Cookies on, click on Tools, Internet Options, and Privacy. Select a Privacy setting of "Medium" or lower, which will enable Cookies and provide a seamless subscription content viewing experience.
How do I know if my system has the latest Plug-Ins, or Media Players?
Please find the link to our "Get Plug-Ins" located at the footer of portal.truvista.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
Why don't some of the player controls or plug-ins work for me when using Netscape?
If you already had RealPlayer installed before you downloaded Netscape you will have to re-install RealPlayer in order to make the controls work properly. A free download is available Here.

Vista Variety Pack - System Requirements

Vista Variety Pack FAQs