Marketplace

TruVista Portal FAQs

What is a portal?
Why would I want to log in to the portal?
How do I log in to the portal/home page?
How do I make the portal my home page?
How do I get back to the TruVista portal/home page (main page)?
What are the recommended system requirements to access content on the portal?
What can I do in Portal Controls (in the directory on the left)?
How do I download Downloads and Plug-ins (i.e., plug-ins, flash, etc)?
How do I manage my TruVista account on the portal?
Will accessing the portal and logging in put cookies on my PC?
What are cookies?
What are Internet premium packages?
Who can I contact with portal-related support needs?
What is a component?
How do I add/remove components?
How do I move components?
How do I customize the TV Listings component on the Home Page?
How do I customize Quicklinks?
How do I customize the Local channel?
How do I update the Weather component?
How do I update the Market Watch component/Add new stock symbols?
How do I access e-mail?
How do I comment?


What is a portal?
A portal is another name for a home page. In this case, our portal is portal.truvista.net. We encourage you to make this your home page—the page your computer will automatically open to when you access your internet browser.

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Why would I want to log in to the portal?
The portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your TruVista e-mail, and also customize the content and location of information on the page, making it truly unique to your interests and desires.

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How do I log in to the portal/home page?
You log in to the portal/home page with your TruVista e-mail address and password. You can call 1-888-553-2500 to obtain an e-mail address and password if you do not have one. Log-in access is available in the upper right hand corner of the portal.

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How do I make the portal my home page?
There are two ways to make the TruVista portal your home page:
In Internet Explorer:

  1. The first is on the home page itself. Go to portal.truvista.net and click on "Make this my home page" in the right hand upper corner. You will be prompted to accept the URL as your home page.
  2. In the Internet toolbar, click on "Tools." Click on "Internet options." On the "General" tab, type in portal.truvista.net in the home page space, click on "use current," and then click on "Apply."
In Firefox:
  1. Click and drag the link that says: "To make this your home page, drag this link onto your Home Button."
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How do I get back to the TruVista portal/home page (main page)?
The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser's "back" button or choose "Directory" and then "Home" at the left side of the page. If you have not set portal.truvista.net as your home page, and you navigate to other URL addresses on the web (which will sometimes open a separate browser window), when you want to get back to portal.truvista.net, you have 3 options

  1. Enter portal.truvista.net in the browser address bar to return to the home page.
  2. Close any separate browser windows to return to the home page.
  3. Click on the TruVista logo to return to the home page.

This is another great reason to make the TruVista portal your home page on the Internet.

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What are the recommended system requirements to access content on the portal?

  • Any Intel or AMD processor, 400mhz or faster
  • Windows 98/ME/2000/XP/Vista
  • Internet Explorer 6.0 or higher (cookies enabled) or Firefox 1.5 or higher
  • MAC is supported best when being used in combination with Firefox or Safari (older versions of MAC may have trouble with any components using Flash)
  • Windows Media Player 9.0 or higher or Windows Media Player Plug In for Firefox Only
  • Real Player 6.0 or higher
  • Flash Player 9.0 or higher
  • Shockwave 8.5
  • Active X Plug In (for streaming video over IE)
  • 256MB RAM
  • 16-bit sound card and speakers
  • 65,000-color video display card
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What can I do in Portal Controls (in the directory on the left)?
This section is meant to help you manage your TruVista home page content and functions related to any premium products you may add to your service through TruVista. There are several functions available through Portal Controls:

  • Customize allows the user to choose the content they want by checking or un-checking the boxes in the appropriate columns. The user can also arrange the content on their home page according to their needs and interests.
  • Downloads and Plug-ins gives customers the ability to download software specific to enhancing their Internet and premium experience. Some software may be required to achieve the optimal quality of their premiums.
  • Parental Controls allows the primary user within the household to control access rights to premium products for each user.
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How do I download Downloads and Plug-ins (i.e., plug-ins, flash, etc)?
To download programs necessary to support premium content, such as flash or plug-ins, go to Portal Controls and then "Downloads and Plug ins." In "Downloads and Plug ins," select the program you are interested in downloading by clicking on the name. You will be taken to another page that will give you directions for downloading.

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How do I manage my TruVista account on the portal?
Use the Pay Your Bill link at the top of the portal to manage your TruVista account.

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Will accessing the portal and logging in put cookies on my PC?
Yes, in order to access the portal your browser must be set up to allow cookies.

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What are cookies?
Cookies are simple pieces of text sent by a server to a web browser. Cookies are not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the portal or the content on the portal.

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What are Internet premium packages?
Internet premium packages are premium content available exclusively for subscribers. The content comes from many of the best of the web's service providers. By bringing them together for you on the TruVista portal, we are able to offer you a special deal and add the cost directly to your TruVista bill. The following packages are available to you through the TruVista portal:

  • Vista Variety Pack
  • Learning Edge
  • GameSomnia
  • TruVista Music
  • F-Secure PC Protection Plus
  • SiteMaker
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Who can I contact with portal-related support needs?
Customer Service at 1-888-553-2500

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What is a component?
A component is a section of the portal that is complete within itself offering dynamic and specific information. It can be moved or removed within the space of the portal when you are logged in. For instance: "3 Day Forecast" is the Weather component on the page.

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How do I add/remove components?
To add content, you must first log in to the portal. Once logged in, click on the "Add Content" button in the welcome bar. From here, you may select any component you'd like to add through the categories provided.

To remove, simply click on the 'X' in the top right corner of each desired component.

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How do I move components?

When logged in, hover your mouse over a movable component. A four-way arrow will appear. When you see that arrow, you may click and drag the component up or down within the column.

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How do I customize the TV Listings component on the Home Page?
Several things can be customized within the TV Listings component. Click on "Settings" in the upper right hand corner of the component. You can adjust the following:

  • Local Stations: Change the ZIP code to change the available stations.
  • Select your service: Use the drop-down menu to customize your station listing based on your provider.
  • Favorite Channels: Select from the list of available channels to choose your favorites. These are the channels that will show on the portal home page.
  • Default View: You may choose to have the component display shows that match either real time or prime time shows.

Click "Submit" after making your changes. This will return you to the TruVista home page, where you can see your changes.

Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.

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  1. While you are at the home page and logged in: Add your own favorite web sites by clicking on "Configure." Type in the name and URL of a website you'd like to link to, and click "Add." The name space is limited to 14 characters. Continue this process as many times as you like. When finished, click "Finished."
  2. You can also choose from a list of popular websites: Click on "Configure," then click on "Configure" next to the website you want on the list. You may be prompted to enter a User ID and Password which will allow you to skip this sign in process from the Quicklinks component when you want to access it from your TruVista home page.
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How do I customize the Local channel?
The "Local Channel" can be found in the directory on the left side of the home page. It is named "Local" and once the zip code has been set it will have the name of the city as "In...". The Local Channel can be customized whether you are logged in or not—by clicking on the local channel and then entering your desired ZIP code and clicking "Go". If there is a local component on the TruVista home page, the content there will also change to reflect the ZIP code input on the Local channel.

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How do I update the Weather component?
Within the Weather component, there is a box where you can enter any ZIP code. Simply enter a ZIP code to see the weather conditions in the place you are interested in. Entering a ZIP code will change the location in the component; to change it back enter the original ZIP code. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.

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How do I update the Market Watch component/Add new stock symbols?
The Market Watch component functions in three ways:

  • Stock Symbol Quickview of Price and Change: Right in the component, you can have up to seven of your favorite stocks show up (the default setting is for S&P 500 and NASDAQ). Simply click "Edit" and enter your stock symbols. (If you do not know your stock symbol, see that function.) Note: Editing your stock symbol will remove the S&P 500 and NASDAQ from the view.
  • Get a Quote: Enter any stock symbol and click on enter or "go" to learn more about that stock. Entering a stock symbol will take you to another page for an in-depth view of the stock. You will see the following tabs:
    • Market Summary
    • Market Movers
    • Sectors
    • A-Z listings
    • World Markets
    • Splits
    • CEO Wealthmeter
    • Currencies & Calculators
  • Symbol Look Up: Look up any company on the stock market by clicking on the "Symbol Look Up" button. In the search for box, enter the company's name, click enter or "Lookup," then click on the stock symbol that comes up or add it to your Stock Symbol Quickview.
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How do I access e-mail?
E-mail can be accessed in the upper right corner of the TruVista portal home page.

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Commenting on a Story

Who can comment on stories?
All registered portal users are allowed to post comments. You can also sign in using your Facebook, Twitter, Disqus ID, Yahoo or OpenID to comment.

I can’t connect using Facebook Connect, what should I do?
If you have trouble logging in with Facebook, visit Facebook.com and login there, then visit the portal and click the Facebook Connect button. You should then login seamlessly.

How are comments monitored?
Comments are monitored by TruVista via an assigned moderator. The moderator(s) have the ability to immediately edit/delete comments that violate our comment policy and restore comments that have been wrongly flagged. The moderator can also monitor for spam as well as block users.

What is TruVista’s comment policy?
TRUVISTA encourages you to add comment to our discussions. You may not post any unlawful, threatening, libelous, defamatory, obscene, pornographic or other material that would violate the law. Please note that TRUVISTA makes reasonable efforts to review all comments prior to posting and TRUVISTA may edit comments for clarity or to keep out questionable or off-topic material. All comments should be relevant to the post and remain respectful of other authors and commenters. By submitting your comment, you hereby give TRUVISTA the right, but not the obligation, to post, air, edit, exhibit, telecast, cablecast, webcast, re-use, publish, reproduce, use, license, print, distribute or otherwise use your comment(s) and accompanying personal identifying information via all forms of media now known or hereafter devised, worldwide, in perpetuity.

If I see an inappropriate comment what should I do?
Click on "Flag." Users that repeatedly leave inappropriate or off-topic comments will have their account suspended.

Why has my account been suspended?
We suspend accounts that repeatedly violate our comment policy or terms of use http://disqus.com/privacy-policy/. Also note that if you attempt to impersonate another user by using a derivative of their name or avatar, your account will be immediately suspended.

Can I edit a comment that I have posted?
Yes, you can edit a comment after it has been posted. Click on in the lower right hand corner of your comment box.

Can I post URLs as comments?
Yes, you can post URLs as comments and users will see a hyperlink when they roll their mouse over the URL.

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